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Frequently Asked Questions
Q: I have user log in issues when signing in the portal.
A: Please contact Henkel via 'Contact' form (envelope icon) which they can reach from the footer of the log in page.
Q: Can I change the Multi-Factor Authentication (MFA) method and what are they?
A: Yes, you can change your preferred Multi-Factor Authentication (MFA) method. There are 3 options how to set up communication: i) Authentication phone (preferred); ii) Office phone; iii) Mobile app (precondition: smartphone). To change the MFA, kindly advise the supplier to contact Henkel via 'Contact' form (envelope icon) which they can reach from the footer.
Q: How to change Multi-Factor Authentication (MFA) details in case I have no longer access to my registered mobile phone?
A: Please contact Henkel via 'Contact' form (envelope icon) which you can reach from the footer. Please note that a validation will be required to ensure the validity of the request.
Q: Can admin users register new people without Henkel's intervention?
A: Yes, they can register additional users in settings > 'Admin My Users' option.
Q: What is the difference between Admin and normal users?
A: Admin users can add other users from their company while normal users cannot, but both users have the same view of the portal.
Q: Where can suppliers find the tutorial videos?
A: Tutorial videos can be found in FAQ & Sustainability > Tutorial videos.
Q: How can a supplier request access to Supplier Portal?
A: i) for new Supplier Portal account creation > click on Register button at the login page (https://supplierportal.henkelgroup.net/) and provide the necessary information. ii) with existing Supplier Portal account > new users can be added by existing users with Admin rights via 'Admin My Users' option under Settings.
Q: How can a supplier request access to Taulia for e-invoicing?
A: Taulia is a separate tool. Please contact na-taulia_invoices@henkel.com for this request.
Q: What is the username for accessing Supplier Portal?
A: The username for log in to Supplier Portal is the supplier's company email which was confirmed in registration process. In case of log in issues, please contact Henkel via 'Contact' form (envelope icon) which you can reach from the footer.
Q: What are the requirements for changing bank details via Supplier Portal?
A: Please create a request in the Enquiries section. Select the 'Master Data Update: Bank Account' enquiry type, fill in all mandatory fields and provide any of the required documents.
