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Frequently Asked Questions
Q: I have user log in issues when signing in the portal.
A: Please contact Henkel via 'Contact' form (envelope icon) which they can reach from the footer of the log in page.
Q: Can I change the Multi-Factor Authentication (MFA) method and what are they?
A: Yes, you can change your preferred Multi-Factor Authentication (MFA) method. There are 3 options how to set up communication: i) Authentication phone (preferred); ii) Office phone; iii) Mobile app (precondition: smartphone). To change the MFA, kindly advise the supplier to contact Henkel via 'Contact' form (envelope icon) which they can reach from the footer.
Q: How to change Multi-Factor Authentication (MFA) details in case I have no longer access to my registered mobile phone?
A: Please contact Henkel via 'Contact' form (envelope icon) which you can reach from the footer. Please note that a validation will be required to ensure the validity of the request.
Q: Can admin users register new people without Henkel's intervention?
A: Yes, they can register additional users in settings > 'Admin My Users' option.
Q: What is the difference between Admin and normal users?
A: Admin users can add other users from their company while normal users cannot, but both users have the same view of the portal.
Q: Where can suppliers find the tutorial videos?
A: Tutorial videos can be found in FAQ & Sustainability > Tutorial videos.
Q: How can a supplier request access to Supplier Portal?
A: Please advise them to click on the Register button at the login page (https://supplierportal.henkelgroup.net/) and provide the necessary information to request a new Supplier Portal account creation. If they are adding a colleague to their company's existing account and they are the admin user, they can add their colleague in settings > 'Admin My Users' option.
Q: Supplier needs access to Taulia for e-invoicing.
A: Taulia is a separate tool. Please contact na-taulia_invoices@henkel.com for this request.
Q: How do suppliers retrieve their username?
A: The supplier's company email will serve as their username. If they are unable to sign in, please ask them to contact the support team via 'Contact' form (envelope icon) which they can reach from the footer, then click on the SEND button.
Q: What are the requirements for changing bank details via Supplier Portal?
A: Please create a request in the Enquiries section. Select the 'Master Data Update: Bank Account' enquiry type, fill in all mandatory fields and provide any of the required documents. For more details, please refer to the guide for updating bank details in the footer > Information of Public Interest > Manuals.
